Responsibilities:

• Support AF Product Leads in developing and continuously improving global standards and guidelines for AF business processes and operating procedures:
• Oversee and drive all business process related projects (project leadership can be with the AF BPM but can also be executed by an appointed Project Manager)
• Work Closely with Country/Branch Representatives to identify functional improvement opportunities
• Support regional and corporate BPMs in defining and improving process standards that enable quality, efficiency, and economies of scale as well as compliance with global and local regulations relevant for Air Freight operations including respective implementation
• Identify IT-improvement/digital solutions need in product-related technologies and systems
• Identify local process automation opportunities and evaluate business impact 
• Create and design training plans by position to include new hire, refresher and annual training by product and need. Create training material in support of training plans
• Carry out Training Needs Analysis and communicate training requirements to region
• Prepares and executes training including classroom, webinars, one-on-one, and on-the-job 
• Monitors and evaluates training activities and program effectiveness
• Gathers and analyzes training feedback
• Maintains training documents and continuously updates training based on procedural changes and requirements
• Performs other duties as assigned

Requirements:

• Bachelor’s degree in Business Administration or related fields; Master’s degree in Business Administration preferred or equivalent combination of education and work experience will be considered in lieu of educational requirement
• 7+ years of operational experience in Airfreight.

• 5-7 years experience in a lead business process role in the freight forwarding industry 
• Familiarity with process improvement methodologies: 6 Sigma Green or Black Belt, Kaizen, 5 S a plus
• Proven project management experience
• Electronic Data Interchange (EDI) experience a plus