Responsibilities: 

• Must be proficient in at least two modes of international logistics (i.e., Air Export, Air Import, Ocean Export, Ocean Import)
• Should have total understanding of all service levels and their importance
• Able to back up any position within the department as necessary
• Must be proficient router with proper understanding of lane segments/service/cost
• Assist in producing required shipping documents for both Imports and Exports
• Assist in developing and overseeing department and client KPI’s
• Help support/formulate quotes, sales tariffs and required projects
• Must have excellent Import/Export Compliance Knowledge
• Manage and Monitor on time performance
• Build and maintain relationships with partners, clients, and internal personnel for feedback and improvement opportunities
• Train and develop co-workers in all phases of international operations
• Communicate with foreign partners for shipment coordination
• Assists International Supervisor in collaborating with our Account Managers and Sales Representatives to maintain customer profile
• Assists International Supervisor with answering questions or inquiries regarding shipments and resolve problems
• Other duties as assigned

Requirements:

• 5-10+ years of related experience
• High School Diploma or equivalent.
• Possess excellent verbal and written communication skills
• Able to make creative, timely and independent decisions
• Must be able to work overtime as needed
• May require fluency in English and Spanish depending on job location and/or customer accounts